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Bluehost.com Profile
BlueHost has been providing hosting solutions to thousands of business and personal web sites since 1996. Our internet hosting package helps businesses and individuals get high-powered service at a fraction of the cost.With BlueHost you can depend on:Highest customer serviceQuality equipmentMaximum guaranteed uptimeHighly functional tools for administrationThe leading feature set availableSecure and reliable bac...
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Average rating based on Editorial and User Reviews
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by Chuck - 2010-09-07 : I left because of support - they can keep the money. I was fine with Bluehost until I paid for a fixed IP address. It seems as though they mashed my DNS records, and no amount of contact with support could fix them. Email web access was misdirected to an unrelated web site, among other problems. The fix should have been easy, but the support I received was abysmal. I gave up after about 10 support mails yielded nothing but cut and paste answers only marginally related to the questions I asked. They spent a lot of time explaining the problems, but no time whatsoever fixing them. A web provider without decent support is valueless. Bluehost is, as a result, valueless. I am walking away from a year of prepaid services rather than continue to risk my email and web data. If you can't get things fixed when they break, and they will break eventually, you are in deep trouble. I walked. |
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by Marcello - 2010-09-07 : What they do not say. I read the reviews and yes, most cheap hosting has the same limits to file quota, cpu and ram usage. Bluehost gives a 20% CPU usage while justhost a small 10%. What they both do and do not say though, is that if you exceed the CPU usage your account gets immediatly suspended with no warning and your visitors will see a page stating that your account is suspended inviting you to contact billing support. Not a good image to give... I like true |
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by Jay - 2010-09-07 : Most oversold service !. Most Oversold hosting service in the world ! God knows how many sites are hosted off one server ! 1000's may be even more ! |
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by Claudia Morgan - 2010-09-07 : I'm a happy camper. I transferred my clients' and my site to Bluehost from another hoster and I cannot tell you how much more happy I am. I am still exploring all the features, but I am very satisfied with the variety of offerings they provide. Plus it's a real bargain and a very intuitive interface. I've used the live chat for both tech and customer support and being completely satisfied with their prompt attention and the help they have provided. I give it a big thumbs up ! -- Claudia Morgan www.claudiamorgan.biz |
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by Linda - 2010-09-07 : False claims of specializing in customer satisfaction. While the front of the site says "BlueHost specializes in customer satisfaction" Unless its a problem that effect a large number of users customer satisfaction isn't a concern. The awstats Stats have not been working properly since July 9th -every time I do a live chat or call support they have a different excuse but it is now July 21 and its still not fixed - in fact on July 18 it says the site had zero visitors when it had over 3000 so it is very clear that there is a problem. Ive been told in blue host live chats everything from since I'm the only one reporting the problem -there is no problem to if I don't like it to upgrade and pay 695.00 for a private server if I want correct stats. All they have is multiple excuses for the problems and and no solutions. - |
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by Wfs - 2010-09-07 : If it's cheap but often down - is it a bargin ?. For the last 5 hours, I've been unable to access any of my BlueHost sites. Even their support forum is failing with a database error !!!! |
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by Kamalk - 2010-09-07 : Your money's worth. For all the cribs that I have read, I would tend to disagree, having been a bluehost user for the last 1 year+. But let me get the cribs out first: 1. They have server issues and downtimes..regularly..and its not much of a problem if only they start informing us in advance about maintenance outages. Max outage has been 3 hrs in my case...tech support is informative and helpful though. Well, thats the only crib I have got! Advantages: 1. Dirt Cheap 2. Excellent support 3. Simplescripts and fantastico..plus amazing admin utilities 4. VERY easy to use 5. Extremely efficient with domains, transfers, management et al 6. Excellent forum 7. Live Chat rocks..it works and the guys know their jobs 8. At dirt cheap rates, excellent reliability I recommend bluehost to one and all. after suffering the fine print and useless user-interface plus enormous support issues at godaddy, bluehost is as good as it gets. |
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by Natalie - 2010-09-07 : they cancelled my account on accident!. I opened an account, transferred all my sites, DNS had completely updated, and then four days later my sites don't work and my account had been shut down. I called in to find out what happened - and basically their only notes in the system that someone (not me) had called in to complain about a fraudulant charge on their credit card...provided JUST the last four digits of their card, which were the same as mine, and then bam - closed my account. They never verified with me, or checked to make sure the credit card was the same full number. I've been down for three days now and trying to find a new host. Ridiculous. |
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by Meiling - 2010-09-07 : They are over-selling. Few months ago they are selling package of 15,000 TB of bandwidth download...now it's unlimited. Yeah so much for shared hosting. Don't try to sign up if you are looking to use up this much of bandwidth or nearly 2000 GB/month. They will BAN / CLOSE / TERMINATE you after a month. Don't put your business on their hand. |
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by LB - 2010-09-07 : They have virus issues. Been on them for about 2 mos. They've taken my sites down by accident, had downtime for unknown reasons, and I keep getting a java script virus on my web pages...they have no support to solve this. It must be due to how they share the drives. |
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by Cmanlong - 2010-09-07 : BlueHost is the BEST. I have been using BlueHost for quite some time now and I have been extremely happy with them. I have used others like hostgator and godaddy and have poor experiences. Not with BlueHost! |
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by Pam - 2010-09-07 : Amazing Customer service for Inquiries. WOW was I shocked! I tried their live chat for questions and got the most amazing person! She was knowledgeable, courteous, AND thought of things I hadn't even considered yet! I just set up my account tonight. If they can continue to live up to their customer service that I just got then they'll have a customer for LIFE. My ISP pretty much is finished in this department...so HELLO Bluehost! |
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by Larry - 2010-09-07 : Wouldn't use them!. I would strongly suggest if you have anything other than static html that you can visibly detect intrusions on, you not use them. The provide untested and insecure php.ini files. After being hacked, they could not determine where a file was uploaded from. They allowed anonymous FTP to be open as a default and allowed dates on uploaded files to be altered (by the hacker). After having an external review of the site and the problems pointed to the software stack BlueHost provides (os/LINUX, web server/APACHE), they said it wasn't their issue. If you need a secure site, they are no longer on my list. We left and at least now we know the questions to ask a hosting vendor. We were under attach almost from the day we signed up (because of reviews on sites like this). We haven't been since we left. I would not recommend them to a friend (or anyone else). |
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by Peter M , http://host-dome.com - 2010-09-07 : Bluehost are the best !. I give Bluehost all 5's as they really deserve it! Excellent services and the best customer support ever ! |
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by Geoff Forster - 2010-09-07 : Bluehost CPU usage. Bluehost ticks all the boxes ... except if you have a script heavy dB intensive website. I was pleased to see all the features and unlimited quotas. What I didn't realise was there was a CPU cap. Bluehost and Hostmonster both run software which puts up a CPU quota exceeded screen if a script uses more CPU or memory than allowed (CPU 20%) I'm going to ave to move all my websites and find a new host - not a job I'm looking forward to. It's time intensive and not without risks of data loss. Go with Bluehost or Hostmonster (same company) if you have one small blog. Any busy forum websites or galleries should avoid at all costs esp. if its for a customer. Geoff Forster www.the-rock-of-gibraltar.com |
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by Gregory Frange - 2010-09-07 : Nothing but Bad Experiences with Bluehost.com. Bluehost is just a marketing business - they don't have any customer service reps, their technical support is worthless, and they have very poor management. I was hosted their for 3 years and the site constantly went down without notice. I've moved my site to a higher quality provider. Bluehost might be OK for a mom and pop business, but if you have more than 1000 visitors a month - go to a professional web hosting company like Yahoo. |
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by Amy - 2010-09-07 : Going downhill. I signed up with Blue Host a year ago (July 2007) and they were great...not so much now. The server my sites are on (299) seems to have a ton of problems and my site and email are very unreliable. Which might be ok, but when I ask for a resolution I get told "I'm sorry" and "There's nothing I can do" and am refused the ability to speak to anyone higher up. I'm moving hosting immediately. |
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by Frank M - 2010-09-07 : Tech support is poor. You get what you pay for! If you want great tech support, you will not find it at Bluehost. Basically, you are on your own. They send canned "fix it" messages and it is up to you to make the changes. If you are a geek, you are all set. If you aren't, look somewhere else for web hosting |
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by MarkB - 2010-09-07 : Love this Hosting Site. I came to this provider from the Planet (that suks) about a year ago. They are terrific. Good support that does not talk down to you. Quick response if something is not working. Lots of features, add ons and freebies. These guys/gals ROCK! |
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by Julia - 2010-09-07 : bluehost is bad once hosting ever :(. they didn't put their term of service in the first page. they sales and admin have a different suck mouth. after the sales say yes, then the admin say reverse. i was to be hosted adult oriented website that selling sex toy, i guarantee 100% my web is free porn because i selling this item in indonesia which was a muslim country. all porn materi could be aserted by law in this country. the sales saw my web from the old hosting and he say "I'ts okay" but after 2 week use bluehost, suddenly the admin say we break their term of service and must leave(what an asshole they didn't even presenting their term of service in the mainpage.) we suffer because we forced to close our shop for 3 day because this occurence. if you looking for hosting, i'm truly don't sugessting this hosting. you better looking other hosting. nb : their speed worse ever from country like indonesia. bah very10x slow like a snail caught bay a salt *_* |
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by Shelly Thomas - 2010-09-07 : Terrible Customer service. My feeds were suddenly all broken a few days ago -- I called Bluehost and after talking to several people, I was told there was a denial of service attack so without bothering to tell me they changed my IP address. This broke all my feeds. Then while they are "testing" things I can't post on my blogs consistently. My admin panels don't work. My podcast is down and they told me it would be "about a week" or "early next week" before everything is fixed. When I asked them to pinpoint when my sites would be functional again they told me it wouldn't be this way "forever". That's the worst customer service I have ever received from any company. They were totally unconcerned about my feeds and my websites. Didn't even care. I would no longer recommend Blue Host to ANYONE. |
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by Toocoolo - 2010-09-07 : No sex, foul language and such. I was 5 seconds away from buying with them for a long period of time. They look pretty serious, cheap and good. Reviews are ok... BUT BE AWARE THAT THE TERMS OF SERVICE OF THIS PEOPLE, ARE STRONG AGAINST FOUL LANGUAGE, NUDITY, SEX AND SO ON!!!.... |
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by Nathaniel - 2010-09-07 : Can't read their ToS. At first, Bluehost was great. Lots of space and bandwidth so I decided to get it OK'd to use as a backup space. Even asked support and they said it was fine. I placed about 55GB of encrypted data in my home directory for a year without problems. All of a sudden my site got deactivated for ToS violation saying I was causing performance problems. I contacted them and they said I couldn't use it to store files. Their terms stated that it couldn't be used primarily for backup purposes, which it wasn't. My backups were 3.6% of my total used space of 1.2TB, so not the primary use. They enabled my account and never would admit to the problem. Later I got notified of the problem again, canceled my account, and now they have reworded their ToS. I also had a friend who got banned for the same performance problem reason but he was hosting an open-source software mirror. He was well within his limits. They deleted his material and his account. AVOID AS MUCH AS POSSIBLE! |
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by Jacky - 2010-09-07 : WORST host you can find. Not only they are always down, their service stinks big time. I switch to webhost4life and it feels like i am in heaven. Use bluehost if you don't care about your site. |
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by Wetdryvac - 2010-09-07 : UTAH law and TOS. Just be aware that naughty words, nudity, sales of various things are illegal here. They`re based out of Utah and have some completely demented ideas of what constitutes free speech. Other than that, bloody fantastic service. I`m a poet and artist. I write with bad words sometimes, as do most authors. I thus would violate the TOS with my books. I`m an artist who photographs and paints nudes. That too is a TOS violation. So... I`m running away from it. |
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by John - 2010-09-07 : Bluehost, more like Nocluehost. horrible from day one, avoid like the plague |
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by Upset customer - 2010-09-07 : DMCA. I had a 22 year old kid file a DMCA stating he copyrighted five letters. Bluehost wouldn't give me the name of the complaintant, so it is impossible to determine who filed the complaint, and if there would be any merit to the complaint. Bluehost INSISTED they had to suspend the site, even if someone filed a DMCA claiming copyright to the word "the." They then told me I must file a counter DMCA w/ the exact verbage as a DMCA. Obviously they want to CYA, but this is ridiculous. So, if you host w/ Bluehost, a person can file continuous DMCA's and keep you site down. Oh, sure try to get a prosecutor to file perjury charges over a website, or sue a 22 yo kid ... |
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by Jackson - 2010-09-07 : Bluehost = no host. You might as well kiss your site good by because a 4 kilobyte website will take roughly 3-4 seconds. A site that uses mysql to generate the data will take 5-10 seconds, such as any site hosting a web blog. The servers are ALWAYS overloaded and packed to the brim with users (I have logs to prove it). It's just been such a nightmare, I'm currently shopping for a new host. |
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by Bas @ BasBasBas.com - 2010-09-07 : Down, down, down. I had good experiences with Bluehost up until May, when suddenly my site started going down a lot. They claimed they were moving it over to other servers, doing repairs, etc. but now, one month later, I still have way too much downtime, which I can't afford. |
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by Nathan - 2010-09-07 : BLUEHOST Hosting Nightmare. Offsite hosting can and will be a nightmare with any company. Bluehost will offer you the world for a cheap price. And with that cheap price you get a cheap hosting company. The level 1 support is shoty at best. The level 2 support is compitent to the point of setting up A records and MX entrys. Most other hosting companies will allow you to self edit your SOA however with Bluehost you have no control. I would go else where if you desire FULL control of your site or sites. I have been with them for 6 years and when my account ends I am leaving with all 5 customer domains to include my own. I am no longer going to fall victim to their "small delays" or "had a small issue with one of our servers". I would suggest you look at GoDaddy or possibly build a inhouse server. And pay the premium for a kickbutt internet connection. |
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by Bryan Johnson - 2010-09-07 : Such a Disappointment. I cannot recommend BlueHost. The company I was with had nothing but problems with the site. It was constantly down, there were problems with the email server, and then they decided to upgrade the backend software, specifically Apache without even a warning email. The result caused our site to work improperly and cost us embarrassment and money. I called customer service and they tried to tell me we were hacked. After hiring a security expert, and 3 customer service calls later (2 of which they swore up and down it was our fault), Bluehost finally admitted our site was down as a direct result of there actions, which btw, they offered a whoops apology and sent us on our merry way. Dealing with the customer service was a joke. They were rude, often I knew more than they did, and after repeatedly screwing us over they never had anything more than an insincere apology. Once I called with a complaint and they left me on hold for a half-hour with no response (finally I hung up). It |
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by Anonymous - 2010-09-07 : Tech support needs a lesson in customer service. I've been with Bluehost for 3 years now but it's time for me to move on. A few months ago, there was a problem with the index page of one of my 3 website: it wouldn't refresh after I updated it, no matter how many times I did it. I called Tech Support to see if the problem was on my end or theirs. The guy who took my call was completely useless, didn't do any effort to really try to find out where the problem was. I felt like an idiot because I thought I was doing something wrong and I gave up after a while but a few hours later my web page was showing up fine, which means that the problem really was with Bluehost. So I lodged a complaint with the Tech Support manager by email, telling him politely that I didn't appreciate the way I was served and I never got so much as a reply from him. Apparently, I'm not the first customer to be ignored like this either. Thanks for nothing, Bluehost! |
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by K. Goodwin - 2010-09-07 : A good company gone downhill. I had 4 sites through these guys. Around Dec. 07 they had a change and an employee fallout. My site did not work right. I used to be able to get ahold of the techs easily and they were really helpfull, not any more. Since the company changed hands you can't get them on the phone, they do not return phone calls nor do they return email. My site stats haven't worked since they changed the platform 2 weeks ago. I am changing to a better web host. |
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by Andrew - 2010-09-07 : Troubble Canceling Account. On top of feeling lured into opening an account with BlueHost.com, I am frustrated about how difficult it is to cancel my account. I have been trying to cancel it for two days now. Their page for support center doesn't work and I am willing to assume its not just a technical problem. So I cannot get support Via Email and I cannot get support Via phone because its a holiday. So no, its not 24/7 support. Its 24/7 excluding holiday support. Not supporting on holidays is OK and understandable, but misleading customers is unethical and borderline illegal, especially seeing how difficult they make it to cancel your account. I am unhappy at best. |
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by Jason - 2010-09-07 : Definitely the Best. I currenlty host 3 websites myself and set up all my clients with hosting at BlueHost. They give you the most for your money, they don't nickel-and-dime you to death and I get $65 for every new account I refer to them through their affiliate program. |
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by Alex - 2010-09-07 : Bad hosting, I am relocating. Website is down any Monday, Tuesday, Wednesday, Thursday and Friday. Basically, every time I need the site up and running, this hosting is not delivering it. |
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by Ap.Muthu - 2010-09-07 : Commn IP Address. The BlueHost shared server has a common IP address. Even though you buy a fixed IP address @ USD 30/yr, and the IP will resolve to your domain, the fact is that your domain will not directly resolve to the exclusive IP. This will cause problems if your shared server needs to identify itself to some other server to access privileged resources like MySQL data, etc. |
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by Alejandro Andrade - 2010-09-07 : Tech Support are inefficient. I had a Web in bluehost, and suddenly we had problems, a guy of tech support said that my server had a problem with the cpu exceded the cuota, other one said me that we had too many connections to the web, and another one said that possibly we were hacked. And the problem was happening every day. |
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by Jim Ekleberry - 2010-09-07 : Server is under heavy load every night for a month. I signed up for a new hosting account with BlueHost a month ago and have just submitted my request to cancel. Every night my server is under high load as reported by BlueHost's server status page. When requesting a page from my site, which isn't taking any traffic at the moment, takes 90 - 100 seconds to load. It has been this way every night for the past month, which is why I have moved to a new host and canceled my account with BlueHost. |
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by JC - 2010-09-07 : Arrogant and rude Tech support. I signed up for this web hoster based on all the good reviews. What a dissapointment. The tech support people were extremely rude. I spent over two hours on the phone setting up my account only to find out the next day that nothing had been done. I asked for my money back. Save your money and time. |